Clinical commissioning groups boost telephone service quality

“The overall customer service has been excellent.”

Louise Hudson; BNSSG CCGs’ Partnership Manager, NHS

Responsible for buying the majority of healthcare services for over 800,000 residents, from emergency care through to community health services; the clinical commissioning groups in Bristol, North Somerset and South Gloucestershire (BNSSG) needed to ensure their shared 24/7 on-call telephony service was resilient and fit-for-purpose.

Cloud technology from Cirrus helped Bristol to answer both routine and emergency calls and reduce response times.