Theo Paphitis Retail Group
In 2015 Theo Paphitis launched Theo Paphitis Retail Group (TPRG) which incorporates Ryman Stationery, Robert Dyas, Boux Avenue and London Graphic Centre. TPRG were in the market for a solution that could streamline the contact centre, giving them a holistic view of the customer contact whilst making sure this aligned across the three brands.
Read how the Cirrus platform helped TPRG to:
- Increase the percentage of calls answered
- Improve customer satisfaction
- Prioritise store calls and more