Solutions for: Learn more about: Business
Optimisation

Employee
Engagement

Contact Centre
for MS Teams

Cirrus Win 'Contact Centre
Vendor' at the Comms
Business Awards 2021!

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Omni-Channel Cirrus' AI

Solutions for: Learn more about: Business
Optimisation

Customer
Engagement &
Experience

Employee
Engagement

Contact Centre
for MS Teams

Cirrus is changing the game with
our Omni-Channel Contact
Centre for Microsoft Teams

Watch Demo

Omni-Channel Cirrus' AI

Connecting channels, connecting conversations and connecting the wider organisation.

Solutions for: Learn more about: Business
Optimisation

Customer
Engagement &
Experience

Employee
Engagement

Contact Centre
for MS Teams

What Are Your Customers
Saying? Find Out With Our FREE
Speech Analytics Trial.

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Omni-Channel Cirrus' AI

Unmask customer insights and improve contact centre performance.

Solutions for: Learn more about: Business
Optimisation

Customer
Engagement &
Experience

Employee
Engagement

Contact Centre
for MS Teams

Cirrus has secured funding
round to drive growth and
innovation.

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Omni-Channel Cirrus' AI

We provide Contact Centre Technology

But we do it differently

Our product innovation focuses on customer experience
Our network is PCI DSS Level 1 and GDPR ready
Our deployments get it right first time
Our service makes the difficult easy

Cirrus Cloud Contact Centre Solution

Easy-to-use, enterprise-grade true Cloud Contact Centre for today’s fast-growing customer focused businesses

Whether you are big or small, our solutions help you deliver the experience your customers deserve

Insight & Management

By tracking each contact from the network to the agent, Cirrus provides a complete insight into your contact centre. It answers these questions and much more: What type of contacts & interactions are you receiving? How are you managing these? What is the experience like for your customers?

Control & Flexibility

We believe that you should decide how your contact centre operates and it should not be restricted by the software you use. Cirrus provides you with complete control to define how every communication is managed and routed and the flexibility to continually evolve this to changing demands.

Reliability & Security

We take the security and reliability of our Cirrus platform exceptionally seriously. We host a cluster of state-of-the-art data centres, with no single point of failure. We are award winning with the highest levels of availability.

Ability to Innovate

With the most comprehensive range of capabilities available on the market, Cirrus enables service innovation for your customers. Capabilities such as self-service, social media and innovative queue contact-back applications, enables you to differentiate your service and get ahead of your competitors.

Extend the Customer Experience

Cirrus overlays onto your existing contact centre and enterprise telephony, and as such, we enable you to apply the same rules for customer management beyond the contact centre. We can overflow contact to and from your local branches or stores and provide a consistent customer experience regardless of where the customer interacts.

Scalability & Elastic Capacity

In such a dynamic environment you need scalability, and Cirrus provides this. Our platform automatically flexes up and down with your demands and effortlessly scales as your business evolves.

Incredible Business Value: The Proof Is In The Pudding

Cirrus Contact Centre solution is loaded with useful features, each one with its own meaningful purpose. We listen to our users and integrate their feature requests on a regular basis. Cirrus Contact Centre is not only built by us, but also by our users.

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