With Cirrus, you have full control over call recording. You can choose to record all calls, or a selection of calls. We provide APIs that allow you to pause and restart call recordings mid call should you need to.
Cirrus Contact Center provides you with a complete, cloud-based solution that enables you to make a step change and deliver the experience your customers deserve. We simply work with you to define your customer experience and provide you with your Contact Center.
Cirrus Customer Self-Service provides one of the most comprehensive voice response solutions available to contact centers. A range of pre-built functions and integration enables you to quickly define and configure an intuitive experience for your customers.
Cirrus AI can be blended with Omni to drive further efficiencies – no ordinary chatbot, Cirrus AI soaks up knowledge from conversations and uses this “learning” to deliver accurate and contextually relevant information.
Telephone Answering Service (TAS)
Completely Covering Telephone Answering Service Requirements
With Cirrus you can meet your clients’ every need with flexible scripting and dispatch options. You have the tools to define each customer experience and empower your agents!
Cirrus allows you to combine the power of Cirrus' market-leading Contact Centre-as-a-Service (CCaaS) platform with the collaboration capabilities of Microsoft Teams. Seamlessly connects your contact centre with the rest of the organisation.