Founded in 2002, Lovehoney is now the largest online sex toy retailer in the UK. The Lovehoney team believe growth and success is based almost entirely on how well they take care of their customers. However, the premise based Siemens telephone system was inflexible, didn’t provide the best tools to the agents and was constraining their ability to expand into different regions.
Read how the Cirrus platform helped Lovehoney to:
- Improve business continuity planning capabilities
- Create better customer experience
- have a more reliable telephony solution and more.