Have a brilliant time, delivering brilliant service
No one wants to give, or get, bad service. Your contact centre solution should blend seamlessly with your workflows, be easy to learn, responsive and reliable. It should guide, inform, assist and, above all, make providing a consistently great service easy.
That is what contact centre agents love about Cirrus. They have the tools, knowledge and performance of a trusted solution supporting them, wherever they are working.
Cirrus for Microsoft Teams
Want to extend your contact centre into MS Teams? Cirrus is available as a native, integrated application, enabling agents to manage interactions across all channels within Teams.
Find out more
Act against Attrition
More calls, more channels, more complexity, more stress. A recent study indicates a third of advisors will leave their job this year. Addressing work life balance and supporting agent performance remotely has put WFM top of contact centre wish lists for 2022.
Explore WFM
Conversational AI
CAI is a tool to assist agents, not replace them. Implemented with care CAI is invaluable in handling predictable, transactional interactions with seamless handover to an agent if needed. The ROI is proven in managing high volumes without scaling up manpower.
Find out moreLoved by agents (and their businesses)
Powerful, reliable and easy to use
Don’t just take our word for it. Our customers are happy to share the benefits and improvements they are making together with Cirrus and our Success team.
60%
Reduction in average handling time
46%
Increase in customer interactions without increasing manpower
55%
Improvement in first contact resolution
Latest Updates
News
Epsom-based company recognised for supplying services to the Royal Household. Cirrus has been granted a Royal Warrant in a landmark moment for the organisation, joining the ranks of innovative businesses...
Blog
From the very beginning, Cirrus’ mantra has been about providing a seamless and engaging customer experience. This ethos has propelled Cirrus to market leader status in the contact centre as...
Upcoming Event
22nd November, 2022
We're back for more! Join us at the biggest call and contact centre event in Europe.
Our most recent awards
Let's do this together
Every big transformation starts with a small first step….
