By Appointment to
Her Majesty The Queen
Contact Centre Service Software
Cirrus Response Ltd
Epsom

Hello. Welcome to Cirrus!

Award winning contact centre solution.

Have a brilliant time, delivering brilliant service

No one wants to give, or get, bad service. Your contact centre solution should blend seamlessly with your workflows, be easy to learn, responsive and reliable. It should guide, inform, assist and, above all, make providing a consistently great service easy.

That is what contact centre agents love about Cirrus. They have the tools, knowledge and performance of a trusted solution supporting them, wherever they are working.

#Heroes Request a demo

Cirrus for Microsoft Teams

Want to extend your contact centre into MS Teams? Cirrus is available as a native, integrated application, enabling agents to manage interactions across all channels within Teams.

Find out more

Act against Attrition

More calls, more channels, more complexity, more stress. A recent study indicates a third of advisors will leave their job this year. Addressing work life balance and supporting agent performance remotely has put WFM top of contact centre wish lists for 2022.

Explore WFM

Conversational AI

CAI is a tool to assist agents, not replace them. Implemented with care CAI is invaluable in handling predictable, transactional interactions with seamless handover to an agent if needed. The ROI is proven in managing high volumes without scaling up manpower.

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Loved by agents (and their businesses)

Our customers

Powerful, reliable and easy to use

Don’t just take our word for it. Our customers are happy to share the benefits and improvements they are making together with Cirrus and our Success team.

60%

Reduction in average handling time

46%

Increase in customer interactions without increasing manpower

55%

Improvement in first contact resolution

Success with Cirrus

Latest Updates

News

Contact centre leader Cirrus granted Royal Warrant

Epsom-based company recognised for supplying services to the Royal Household. Cirrus has been granted a Royal Warrant in a landmark moment for the organisation, joining the ranks of innovative businesses...

The days of customer service being a ‘nice-to-have’ are long gone

Steve Miller, head of customer success at Cirrus, says mixing the latest technologies with effective face-to-face communication is key for brand reputation as the travel sector continues its post-pandemic recovery....