Cirrus Copilot

Introducing the ultimate AI sidekick, powered by ChatGPT. 

Have you ever wished for a customer service experience that feels… well, less like a chore and more like a conversation with a friend? Meet Cirrus Copilot, the AI underpinning our entire CCaaS platform, omnipresent to help you deliver better customer experiences.

Imagine a world where your agents are free to tackle complex issues, empowered by an assistant who handles routine queries. A world where your customers feel heard and helped, 24/7, and your managers are supported to deliver contact centre excellence. That’s the world Cirrus Copilot is making a reality.

With Cirrus Copilot, you will have:

  • Happier customers – AI improves experiences
  • More productive agents – AI automates repetitive work
  • Better insights – AI uncovers areas to improve
  • Higher efficiency – AI drives costs down

Cirrus Copilot is crafted to seamlessly integrate into your customer service system, ensuring that every interaction is handled with the care and precision it deserves. The end result is improved efficiency, increased productivity, and more meaningful interactions that strengthen customer relationships.

AI made simple

CAI = conversational AI

CAI and CAI+ enable you to deliver high-quality automated conversations across any channel with minimal fuss.

Virtual Agents

Provide 24/7 automated assistance to give agents more capacity for complex issues.

Agent Assist

Turn every agent into a top performer! Agent Assist provides real-time guidance, recommendations, and automation to help agents optimise every interaction.

Conversational IVR

Cirrus IVRs understand natural speech using machine learning for intuitive self-service.

Unified Data and AI on One Platform

With all your data unified on a single platform, our AI solutions can access full customer history and interaction context to work smarter.

Chatbots

Cirrus offers out-of-the-box integrations with leading chatbot providers.

Quality Analytics

Cirrus analyses 100% of calls to find areas for improvement.

BI Reporting

Our AI uncovers trends across channels to optimise operations.

Customer Happiness Index

Our advanced sentiment analysis lets agents know how customers feel in real-time, enabling better conversations.

AI in motion: Agent experience

Boost agent efficiency

Cirrus Copilot collaborates with human agents, making tasks easier, interactions smoother, and redefining contact centres altogether. Picture a co-pilot that anticipates your every move, assisting you around every turn. Cirrus Copilot is your invaluable ally, working side by side with human agents to deliver swift, superior customer support.

Smart Summaries: Quick, editable call summaries save time and capture important details.

Easy Automation: Tickets, notifications, and campaigns are automated based on call keywords, ensuring smooth processes and accurate records.

Handled Inquiries: Let AI manage simple queries, freeing up agents for important tasks. Seamless transfer to human agents when needed.

Helpful Pointers: Get real-time suggestions, articles, and alerts for faster solutions and improved interactions.

Instant Transcripts: Accurate live call transcripts give agents full context, leading to quicker, more effective customer chats.

AI in motion: Customer Experience

Powering customer service levels

Cirrus Copilot builds strong customer connections. Talking with Copilot means happier customers, more loyalty, and loving the brand. Customers get quick, accurate answers instantly.

Quick Answers: Get instant responses to common questions anytime.

Natural Conversations: Understands and chats like a human. Seamlessly hands off to an agent when necessary.

Smart Suggestions: Predicts customer needs and offers solutions.

AI-Driven Manager Insights

Empowering Leadership

Equip managers with potent insights using AI analysis of every single customer interaction and agent’s performance. Cirrus Copilot unveils critical conversations, identifies emotional triggers and skill gaps, enhances staffing decisions, and delivers targeted coaching to agents.

Speech Insights: Spots trends and feelings in talks, aiding coaching.

Real-Time Monitoring: Real-time AI reports follow metrics and agent actions, with alerts.

Quality Check: Rates calls by rules, so managers can coach better.

Smart Coaching: Suggests personalised training based on performance gaps, saving time.

Scheduling Help: Predicts staffing needs from trends, improving schedules.

Ready to take your technology and contact centre to the next level?

Cirrus contact centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?