Macmillan Cancer Support is one of the largest charities in Britain, providing an array of assistance to people living with cancer for over 100 years. Macmillan faced two problems. The first was its legacy Interactive Voice Response (IVR) system and the second was a lack of real-time data about call volumes.
Read how the Cirrus platform helped Macmillan to:
- Provide support, tools and information to patients
- Improve workforce management
- View real-time data and more