A purpose-built contact centre CRM
Keep the customer at the centre of every interaction
Centralise customer data from all channels
Customer communication is always changing – more channels, more expectations, and less patience. We understand that your contact centre is in the thick of it, striving to provide exceptional customer service that’s not just good but personal. That’s why we’ve developed a unique AI-enabled CRM specially crafted to cater to the specific needs of contact centres.
Our purpose-built CRM does more than just sync information across systems to put the customer at the heart of every interaction. It also includes state-of-the-art agent assist and collaboration tools, ensuring your team has everything they need to deliver exceptional service. Our goal is simple: to help you deliver customer service that stands out in the crowd, to understand your customers’ ever-changing needs and exceed their expectations. With our purpose-built contact centre CRM, you are equipped to meet these challenges head-on and provide the exceptional service that your customers deserve and your agents love.
Key benefits of Cirrus’ CRM
A CRM designed specifically for contact centres
Our CRM is designed especially for contact centres. It’s got some impressive analytics and an easy-to-use interface. With these tools, you can make smart decisions based on data, create personal interactions, and give your customers an amazing experience.
Improve AX and CX
Our tool makes life easier for agents, connecting all they need into a customisable desktop that cuts out the noise.
Keep your existing CRM or record system
You can stick with your current CRMs or systems – no need for big spending or complicated integrations. We’ve got a cost-effective model and strategies that give you a great return on investment, saving you from heavy upfront expenses.
Why should you choose Cirrus for your contact centre CRM?
Why should you choose Cirrus for your contact centre CRM? Well, we’ve been in the contact centre game for a while, and we built Cirrus to tackle the real issues customer service pros deal with. Unlike other solutions that scatter data all over, Cirrus brings everything together.
We connect communication channels, info from other systems, and show you how things are going in one clear view. This means we catch every bit of customer interaction, and everyone in your team gets the full picture. Oh, and Cirrus CRM plays nice with any web-based app you’re using. So your teams can get more done, without the hassle.
Unified CRM
Consolidate all customer data into one database, enabling simplified customer segmentation and personalisation.
Scripting
Empower agents with dynamic scripts based on customer data, ensuring meaningful conversations across all channels.
Ticketing
Our ticketing system simplifies service activities, offering efficient tracking and escalations in one unified view.
Agent workflows
Agents can handle calls efficiently, boost productivity, deliver excellent customer experiences, reduce compliance risks, and improve lead generation
Consent manager
Simplifies consent management and customer preferences into your campaigns, automatically updating records in an omni-channel environment.
Secure payments
It's all about making payments effortless for both customers and agents while maintaining the highest data security and PCI compliance standards.
Agent desktop
Increase productivity and simplifying complex processes by combining multiple systems into one easy-to-use solution.
Happiness index
Use the Customer Happiness Index to analyse your customer sentiment and satisfaction and find ways to make them even happier.
Agent assist
Automated AI-powered guidance and real-time suggestions during customer interactions, making support more personal and effective.
Connect
Simplify internal contact centre messaging with bulletin-board-like functionality combining social media features, internal chat, and news feeds.
Knowledge centre
It's easy for agents to have better conversations with the knowledge centre, which offers quick access to FAQs and product info.
Ready to take your technology and contact centre to the next level?
Cirrus contact centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
