Choose an AI-enabled contact centre

AI that connects the conversation. That’s Cirrus.

Contact centre excellence: Any channel, one conversation

Redefine your contact centre experience with Cirrus, the AI-powered CCaaS platform purpose-built to deliver effortless customer journeys, empower agents and drive productivity through automation.

Our all-in-one platform combines seamless omni-channel capabilities, a purpose-built contact centre CRM, workforce optimisation and analytics to provide customers with AI-driven solutions tailored to each client, boosting productivity, enhancing CX, and maximising ROI.

Meet Cirrus Copilot, our cutting-edge Generative AI engine, underpinning the entire CCaaS platform to drive automation and improve the customer journey.
Whether you’re looking to automate customer conversations or leverage Machine Learning to identify trends in your operations, our full stack of contact centre technologies – now re-designed and optimised by AI – gives you everything you need to achieve contact centre success in the age of automation

Cirrus is more than just a platform – it’s the key to exceptional CX.

Cirrus AI Copilot

Cirrus Copilot AI is a game-changer for contact centres, omni-present across the platform, using the power of AI to understand your business and deliver personalised experiences. It guides, supports, learns, and analyses every single interaction by an agent, supervisor or customer to supercharge your CX. When things get complex, it seamlessly hands over to human agents.

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It’s all about connected conversations that drive engagement and loyalty. Cirrus seamlessly connects all the channels, conversations, and important data onto one easy-to-use single agent interface. Phone, chat, text, video, email, messaging, social channels – meet customers where they are with an easily connected conversation that flows across any channel. AI is embedded to simplify tasks and enhance interactions.

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Our purpose-built CRM acts as the ultimate hub, centralising and standardising key customer and interaction data across all channels and applications. This creates centralised customer profiles and provides valuable insights across the entire customer journey, enabling your team to deliver personalised connected conversations. Cirrus also easily integrates with any CRM to connect your customer conversations.

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Workforce optimisation

Our easy-to-use workforce engagement tools empower your teams to excel. From speech analytics to quality assurance and workforce management, everything is seamlessly integrated into Cirrus. This means your agents can efficiently handle customer interactions, boost productivity, and stay compliant with contact centre regulations.

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What our customers say

Employee experience

Driving contact centre productivity

Cirrus is designed for the people that use it. So forget about those high turnover rates, low employee productivity, and poor quality interactions. Your contact centre agents are equipped with an intelligent UI that’s easy to use and all in a single pane of glass. It’s that simple!

Single view of the customer: agents can focus on the conversation rather than the channel with full visibility of the customer journey across all channels. Learn more.

Integrating systems: no more cross referencing multiple systems to access customer data, everything agents need is in one single pane of glass.
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Secure payments: remove the mundane transactions by automating easy PCI compliant payments.
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Customer Experience

Powering customer service levels

Keeping your competitive edge while delivering exceptional experiences is easy with Cirrus contact centre.

Conversational AI: allow to access information quickly with self-service across all digital channels – not just webchat!
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Digital channels: all conversations are connected across all channels whether that be email, webchat or the humble phone call in a single view, with full history and knowledge base.
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Conversation analytics: it’s no longer a guessing game! Discover how your customers are really feeling.
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Value for money

Delivering a return on investment

Contact centres are expensive to run, but with some modernisation and investment, they can deliver a great ROI.

Contact Centre for MS Teams: want to leverage your existing Teams technology? Cirrus is designed to work natively within the Teams ecosystem as a simple app.
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Automation: streamline processes, increase sales conversions and reduce talk time with our Conversational AI.
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Secure payments: protect your business with our PCI payment solutions in your contact centre. More profits, increased sales and fewer abandoned payments.
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Powerful, reliable and easy to use contact centre technology

Don’t just take our word for it. Our contact centre customers are happy to share the benefits and improvements they are making together with Cirrus and our Success team.


First call resolution


Improvement first response


Agent productivity


Queries automated

Ready to take your technology and contact centre to the next level?

Cirrus contact centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?