Choose an award winning contact centre
Exceptional performance and experiences across any channel, with industry leading reliability. That’s Cirrus.
Contact centre excellence: Any channel, one conversation
Phone, chat, text, video, email, social channels – the key is giving customers choice, but also ensuring that every conversation regardless of channel is connected.
Our Single view of the customer approach means contact centre agents have a full view of what’s been happening in every one of your conversations, across all departments, channels and individual enquiries in a single agent interface.
Voice
Call routing methods, queue treatment options and sophisticated IVR functionality.
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Identify, prioritise, and route emails to the correct team to manage high volumes with ease.
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Social
Why not add social media into the mix to engage with your customers alongside other channels.
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Chat
Live chat with customers via Facebook Messenger, Twitter DMs, SMS, WhatsApp or webchat.
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Video
Engage with your customers in a more personalised way by offering video chat.
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Reviews
Respond to online reviews in ‘‘Google My Business’’, ‘‘Google Play’’ and ‘‘Apple app stores’.
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Employee experience
Driving contact centre productivity
Cirrus is designed for the people that use it. So forget about those high turnover rates, low employee productivity, and poor quality interactions. Your contact centre agents are equipped with an intelligent UI that’s easy to use and all in a single pane of glass. It’s that simple!
Single view of the customer: agents can focus on the conversation rather than the channel with full visibility of the customer journey across all channels. Learn more.
Integrating systems: no more cross referencing multiple systems to access customer data, everything agents need is in one single pane of glass.
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Secure payments: remove the mundane transactions by automating easy PCI compliant payments.
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Customer Experience
Powering customer service levels
Keeping your competitive edge while delivering exceptional experiences is easy with Cirrus contact centre.
Conversational AI: allow to access information quickly with self-service across all digital channels – not just webchat!
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Omni-channel: all conversations are connected across all channels whether that be email, webchat or the humble phone call in a single view, with full history and knowledge base.
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Conversation analytics: it’s no longer a guessing game! Discover how your customers are really feeling.
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Powerful, reliable and easy to use contact centre technology
Don’t just take our word for it. Our contact centre customers are happy to share the benefits and improvements they are making together with Cirrus and our Success team.
98%
First call resolution
76%
Improvement first response
90%
Agent productivity
82%
Queries automated
Value for money
Delivering a return on investment
Contact centres are expensive to run, but with some modernisation and investment, they can deliver a great ROI.
Contact Centre for MS Teams: want to leverage your existing Teams technology? Cirrus is designed to work natively within the Teams ecosystem as a simple app.
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Automation: streamline processes, increase sales conversions and reduce talk time with our Conversational AI.
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Secure payments: protect your business with our PCI payment solutions in your contact centre. More profits, increased sales and fewer abandoned payments.
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Loved by contact centre agents (and their businesses)
Our Industry Awards
Ready to take your technology and contact centre to the next level?
Cirrus contact centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
