Contact centre solutions
Choose an AI-enabled contact centre
AI that connects the conversation. That’s Cirrus.
Contact centre excellence: Any channel, one conversation
It’s time to experience a new level of contact centre efficiency with Cirrus, our AI-powered platform designed to simplify customer interactions, support agents, and boost productivity with automation.
Our all-in-one solution seamlessly combines essential technologies like CRM, WFO, analytics and omni-channel. Cirrus Copilot is our advanced AI engine that underpins our entire platform. Whether you want to automate customer interactions or use machine learning to spot operational trends, our comprehensive contact centre solution gives you everything you need to get the best out of your contact centre and create better customer and agent experiences.
Cirrus AI Copilot
Boost agent performance with auto-summaries, real-time transcription and next-best actions. Reduce wait times by giving your customers instant, accurate responses 24/7. Analyse every single interaction, giving managers valuable data to make informed decisions and improve team performance.
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Omni-channel
Connect conversations for any channel onto one easy-to-use single agent interface. Phone, chat, text, video, email, messaging, social channels – meet customers where they are. Embed AI to automate repetitive tasks and free up agents to have meaningful interactions.
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CRM
Our purpose-built contact centre CRM syncs customer and interaction data from all channels and applications. This creates centralised customer profiles and provides valuable insights across the entire customer journey, enabling your team to deliver personalised connected conversations. Cirrus also easily integrates with any CRM or system of records.
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Workforce optimisation
Our easy-to-use workforce engagement tools empower your teams to excel. Everything is seamlessly integrated on one platform, from quality monitoring and analytics to workforce management. Your agents can efficiently handle customer interactions, and receive objective, detailed feedback with targeted training and coaching programs.
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What our customers say
“Thanks to the quick and efficient work done by Cirrus, we’re now witnessing greater agent productivity across remote and office-based teams, and our BCP is built directly into the solution. Cirrus’ Microsoft Teams solution also means we’re able to bring everything into one application that can provide wrap-up codes for the business.”
– University of Bradford
“We needed to move to a cloud based omni-channel contact centre system that would enable us to improve sales and customer service by providing a better quality of experience for our colleagues and customers. Cirrus has delivered on all counts. We have total confidence in Cirrus to provide the capabilities we need to meet the demands of a fast-paced industry.”
– Nisbets
“Cirrus has shone a spotlight on the incredible and essential service our contact centre delivers to vulnerable people everyday. Great technology + great people = winning combination.”
– Onward Housing
“We are committed to investing in our people, partners and customers – which is why we selected Cirrus contact centre to support and transform our frontline staff into customer service heroes”
– Premium Credit
“Cirrus and Gamma have been the perfect partners for our transition to the cloud. Cirrus’ Contact Centre for Microsoft Teams solution is so intuitive they were proficient in no time. It even accommodates for visually impaired users and meets our accessibility needs.”
– Greater London Authority
“The Cirrus team draws on a wealth of project and industry experience. They took time to really get to know us, to understand our business and the issues we faced. They went deep into our processes, prioritised the areas for improvement and mapped the most appropriate elements of their solutions to provide a great ROI. We not only have a vastly improved offering for our customers but a roadmap to introduce further value-adding features..”
– Fulcrum Automotive Solutions
Employee experience
Driving contact centre productivity
Cirrus is designed for the people that use it. So forget about those high turnover rates, low employee productivity, and poor quality interactions. Your contact centre agents are equipped with an intelligent UI that’s easy to use and all in a single pane of glass. It’s that simple!
Single view of the customer: agents can focus on the conversation rather than the channel with full visibility of the customer journey across all channels. Learn more.
Integrating systems: no more cross referencing multiple systems to access customer data, everything agents need is in one single pane of glass.
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Secure payments: remove the mundane transactions by automating easy PCI compliant payments.
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Customer Experience
Powering customer service levels
Keeping your competitive edge while delivering exceptional experiences is easy with Cirrus contact centre.
Conversational AI: allow to access information quickly with self-service across all digital channels – not just webchat!
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Digital channels: all conversations are connected across all channels whether that be email, webchat or the humble phone call in a single view, with full history and knowledge base.
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Quality analytics: it’s no longer a guessing game! Discover how your customers are really feeling.
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Value for money
Delivering a return on investment
Contact centres are expensive to run, but with some modernisation and investment, they can deliver a great ROI.
Contact Centre for MS Teams: want to leverage your existing Teams technology? Cirrus is designed to work natively within the Teams ecosystem as a simple app.
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Automation: streamline processes, increase sales conversions and reduce talk time with our Conversational AI.
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Secure payments: protect your business with our PCI payment solutions in your contact centre. More profits, increased sales and fewer abandoned payments.
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Powerful, reliable and easy to use contact centre technology
Don’t just take our word for it. Our contact centre customers are happy to share the benefits and improvements they are making together with Cirrus and our Success team.
98%
First call resolution
76%
Improvement first response
90%
Agent productivity
82%
Queries automated
Ready to take your technology and contact centre to the next level?
Cirrus contact centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
