Choose an AI-enabled contact centre

AI that connects the conversation. That’s Cirrus.

Contact centre excellence: Any channel, one conversation

It’s time to experience a new level of contact centre efficiency with Cirrus, our AI-powered platform designed to simplify customer interactions, support agents, and boost productivity with automation.

Our all-in-one solution seamlessly combines essential technologies like CRM, WFO, analytics and omni-channel. Cirrus Copilot is our advanced AI engine that underpins our entire platform. Whether you want to automate customer interactions or use machine learning to spot operational trends, our comprehensive contact centre solution gives you everything you need to get the best out of your contact centre and create better customer and agent experiences.

Cirrus AI Copilot

Boost agent performance with auto-summaries, real-time transcription and next-best actions. Reduce wait times by giving your customers instant, accurate responses 24/7. Analyse every single interaction, giving managers valuable data to make informed decisions and improve team performance.

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Connect conversations for any channel onto one easy-to-use single agent interface. Phone, chat, text, video, email, messaging, social channels – meet customers where they are. Embed AI to automate repetitive tasks and free up agents to have meaningful interactions.

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Our purpose-built contact centre CRM syncs customer and interaction data from all channels and applications. This creates centralised customer profiles and provides valuable insights across the entire customer journey, enabling your team to deliver personalised connected conversations. Cirrus also easily integrates with any CRM or system of records.

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Workforce optimisation

Our easy-to-use workforce engagement tools empower your teams to excel. Everything is seamlessly integrated on one platform, from quality monitoring and analytics to workforce management. Your agents can efficiently handle customer interactions, and receive objective, detailed feedback with targeted training and coaching programs.

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What our customers say

Employee experience

Driving contact centre productivity

Cirrus is designed for the people that use it. So forget about those high turnover rates, low employee productivity, and poor quality interactions. Your contact centre agents are equipped with an intelligent UI that’s easy to use and all in a single pane of glass. It’s that simple!

Single view of the customer: agents can focus on the conversation rather than the channel with full visibility of the customer journey across all channels. Learn more.

Integrating systems: no more cross referencing multiple systems to access customer data, everything agents need is in one single pane of glass.
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Secure payments: remove the mundane transactions by automating easy PCI compliant payments.
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Customer Experience

Powering customer service levels

Keeping your competitive edge while delivering exceptional experiences is easy with Cirrus contact centre.

Conversational AI: allow to access information quickly with self-service across all digital channels – not just webchat!
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Digital channels: all conversations are connected across all channels whether that be email, webchat or the humble phone call in a single view, with full history and knowledge base.
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Quality analytics: it’s no longer a guessing game! Discover how your customers are really feeling.
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Value for money

Delivering a return on investment

Contact centres are expensive to run, but with some modernisation and investment, they can deliver a great ROI.

Contact Centre for MS Teams: want to leverage your existing Teams technology? Cirrus is designed to work natively within the Teams ecosystem as a simple app.
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Automation: streamline processes, increase sales conversions and reduce talk time with our Conversational AI.
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Secure payments: protect your business with our PCI payment solutions in your contact centre. More profits, increased sales and fewer abandoned payments.
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Powerful, reliable and easy to use contact centre technology

Don’t just take our word for it. Our contact centre customers are happy to share the benefits and improvements they are making together with Cirrus and our Success team.


First call resolution


Improvement first response


Agent productivity


Queries automated

Ready to take your technology and contact centre to the next level?

Cirrus contact centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?