Choose an AI-enabled contact centre

AI that connects the conversation. That’s Cirrus.

Contact centre excellence: Any channel, one conversation

We get it, it has never been harder to lead a contact centre. You want to meet your customers where they are and allow them to channel swap as they see fit. Wouldn’t be great if you could have all their previous interactions neatly lined up, summarised for ease, with some clever suggestions for the next steps? What about some scripting and workflows that cut agent onboarding in half, assist with routing and scheduling, increase agent efficiencies and reduce churn? Oh and hang on, real-time analytics to fuel data-driven decisions would make life so much easier!

Introducing Cirrus – your ultimate game-changer in the contact centre arena. Our AI-enabled platform is here to make both agents and customers the heroes of the story. Say hello to Cirrus Copilot, your trusty AI sidekick that ramps up interactions, boosts productivity, and turns multi-channel engagement into a piece of cake.

It’s a one-stop-shop kind of deal: seamless omnichannel capabilities, a purpose-built contact centre CRM, and workforce optimisation tools that’ll take your team from good to exceptional. Cirrus is more than just a platform – it’s your secret weapon for reaching customer service stardom.

Cirrus AI Copilot

Cirrus Copilot AI is a game-changer for contact centres, omni-present across the platform, using the power of AI to understand your business and deliver personalised experiences. It guides, supports, learns, and analyses every single interaction by an agent, supervisor or customer to supercharge your CX. When things get complex, it seamlessly hands over to human agents.

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It’s all about connected conversations that drive engagement and loyalty. Cirrus seamlessly connects all the channels, conversations, and important data onto one easy-to-use single agent interface. Phone, chat, text, video, email, messaging, social channels – meet customers where they are with an easily connected conversation that flows across any channel. AI is embedded to simplify tasks and enhance interactions.

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Our purpose-built CRM acts as the ultimate hub, centralising and standardising key customer and interaction data across all channels and applications. This creates centralised customer profiles and provides valuable insights across the entire customer journey, enabling your team to deliver personalised connected conversations. Cirrus also easily integrates with any CRM to connect your customer conversations.

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Workforce optimisation

Our easy-to-use workforce engagement tools empower your teams to excel. From speech analytics to quality assurance and workforce management, everything is seamlessly integrated into Cirrus. This means your agents can efficiently handle customer interactions, boost productivity, and stay compliant with contact centre regulations.

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What our customers say

Employee experience

Driving contact centre productivity

Cirrus is designed for the people that use it. So forget about those high turnover rates, low employee productivity, and poor quality interactions. Your contact centre agents are equipped with an intelligent UI that’s easy to use and all in a single pane of glass. It’s that simple!

Single view of the customer: agents can focus on the conversation rather than the channel with full visibility of the customer journey across all channels. Learn more.

Integrating systems: no more cross referencing multiple systems to access customer data, everything agents need is in one single pane of glass.
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Secure payments: remove the mundane transactions by automating easy PCI compliant payments.
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Customer Experience

Powering customer service levels

Keeping your competitive edge while delivering exceptional experiences is easy with Cirrus contact centre.

Conversational AI: allow to access information quickly with self-service across all digital channels – not just webchat!
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Digital channels: all conversations are connected across all channels whether that be email, webchat or the humble phone call in a single view, with full history and knowledge base.
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Conversation analytics: it’s no longer a guessing game! Discover how your customers are really feeling.
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Value for money

Delivering a return on investment

Contact centres are expensive to run, but with some modernisation and investment, they can deliver a great ROI.

Contact Centre for MS Teams: want to leverage your existing Teams technology? Cirrus is designed to work natively within the Teams ecosystem as a simple app.
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Automation: streamline processes, increase sales conversions and reduce talk time with our Conversational AI.
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Secure payments: protect your business with our PCI payment solutions in your contact centre. More profits, increased sales and fewer abandoned payments.
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Powerful, reliable and easy to use contact centre technology

Don’t just take our word for it. Our contact centre customers are happy to share the benefits and improvements they are making together with Cirrus and our Success team.


First call resolution


Improvement first response


Agent productivity


Queries automated

Ready to take your technology and contact centre to the next level?

Cirrus contact centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?