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Balancing The Relationship Between Contact Centre Agents And AI

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What’s next for CX?

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Three CX trends you can’t afford to ignore: Lessons from the Contact Centre

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The Consumer Duty: Balancing convenience & care in customer experience

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Become contact centre code breakers with data analytics

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University Clearing made easy with Cirrus’ Cloud-based Solution

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Change here for quality customer service

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Let’s play Contact Centre Top Trumps

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Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy

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Meet the Team: Paul Barclay, Chief Operating Officer

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Contact centre agents are key to a successful Christmas and a productive New Year

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The days of customer service being a ‘nice-to-have’ are long gone

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Contact Centres: Five common mistakes and how to fix them

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Make A Difference days and ESG at Cirrus

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#ContactCentreHeroes turns 1!