Brochure
Companies often monitor less than 2% of customer interactions and even that requires a huge investment in time and labour. But without this information, management are in the dark when...
Brochure
Cirrus’ Conversational AI (CAI) enables you to deliver high quality automated conversations across any channel with minimal fuss. CAI is more than just a chatbot. It understands your customers requests...
Video
Contact centre agents are superheroes – they take a challenge and turn it into a win. Every superhero needs a sidekick and for agents, it’s the right technology to support...
Report
ContactBabel is the contact centre industry’s leading research and analysis firm. If you have a question about how the industry works, or where it’s heading, the chances are they have...
Case Study
The Greater London Authority (GLA) is the regional governance body of Greater London, with two political branches, one for the Mayor of London, currently led by Sadiq Khan, and the...
Case Study
Premium Credit is a leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees...
Case Study
Clarks is one of the largest global footwear companies, trading online and through 1,500 stores around the world. Clarks’ businesses processes and systems had not kept pace with technology advances...
Video
Cirrus Link Pay+ empowers our customers to process PCI level 1 compliant card payments with consumers across any channel with live agents or automated bots. Check out an example customer...
Brochure
Empowering visually impaired agents with Cirrus contact centre solution. Many of the attributes of a great agent do not rely on perfect vision. To the contrary, a weakness in one...
Case Study
Macmillan Cancer Support is one of the largest charities in Britain, providing an array of assistance to people living with cancer for over 100 years. Macmillan faced two problems. The first was...
Case Study
In 2015 Theo Paphitis launched Theo Paphitis Retail Group (TPRG) which incorporates Ryman Stationery, Robert Dyas, Boux Avenue and London Graphic Centre. TPRG were in the market for a solution that...
Brochure
Every UC needs a CC and MS Teams is no exception. Cirrus is changing the game of how organisations support customer engagement by delivering market-leading omni-channel contact centre capabilities fully...
Case Study
Founded in 2002, Lovehoney is now the largest online sex toy retailer in the UK. The Lovehoney team believe growth and success is based almost entirely on how well they take care of their customers. However, the premise based Siemens telephone system was inflexible...
Guide
CCasS, Emerging Technology and Artificial Intelligence. Contact centre infrastructure and CRM functionalities are increasingly integrating, and sometimes competing, to deliver customer engagement capabilities. The contact centre infrastructure market has evolved...
Case Study
Northern Ireland Water is a Government Owned Company (GoCo) providing water and sewerage services to almost 1.8 million people. Seeking to significantly upgrade its contact centre capabilities...
