eBook
Is your contact centre’s agent desktop causing more problems than it fixes? Many companies don’t prioritise optimising the agent desktop, even though it’s one of the most essential tools for...
eBook
Discover how conversational analytics is transforming contact centres in our new ebook. Get exclusive insights on: The burgeoning conversational analytics industry A brief history and timeline of conversational analytics Key...
Infographic
As customer expectations evolve, brands need to keep pace. AI-enabled customer care solutions provide new opportunities to deliver more personalised, efficient service. However, implementing AI incorrectly can diminish the customer...
Tip sheet
Your customers expect quick, efficient service every time they contact your company. Providing an exceptional customer experience depends on your agents having the right tools and information at their fingertips. That’s...
Tip sheet
Connecting with customers across channels is critical in today’s omni-channel world. Yet many businesses still rely on fragmented systems and vendors to manage outbound communications like voice, email, and SMS. Forward-thinking...
Brochure
Companies often monitor less than 2% of customer interactions and even that requires a huge investment in time and labour. But without this information, management are in the dark when...
Brochure
Cirrus’ Conversational AI (CAI) enables you to deliver high quality automated conversations across any channel with minimal fuss. CAI is more than just a chatbot. It understands your customers requests...
Video
Contact centre agents are superheroes – they take a challenge and turn it into a win. Every superhero needs a sidekick and for agents, it’s the right technology to support...
Report
ContactBabel is the contact centre industry’s leading research and analysis firm. If you have a question about how the industry works, or where it’s heading, the chances are they have...
Case Study
The Greater London Authority (GLA) is the regional governance body of Greater London, with two political branches, one for the Mayor of London, currently led by Sadiq Khan, and the...
Case Study
Premium Credit is a leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees...
Case Study
Clarks is one of the largest global footwear companies, trading online and through 1,500 stores around the world. Clarks’ businesses processes and systems had not kept pace with technology advances...
Video
Cirrus Link Pay+ empowers our customers to process PCI level 1 compliant card payments with consumers across any channel with live agents or automated bots. Check out an example customer...
Brochure
Empowering visually impaired agents with Cirrus contact centre solution. Many of the attributes of a great agent do not rely on perfect vision. To the contrary, a weakness in one...
Case Study
Macmillan Cancer Support is one of the largest charities in Britain, providing an array of assistance to people living with cancer for over 100 years. Macmillan faced two problems. The first was...
