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Case Study

 

Premium Credit is a leading provider of insurance premium finance and a range of annually charged services, including tax, regulatory and accountancy fees, sports season tickets, memberships and school fees...

Case Study

 

Clarks is one of the largest global footwear companies, trading online and through 1,500 stores around the world. Clarks’ businesses processes and systems had not kept pace with technology advances...

Video

 

Cirrus Link Pay+ empowers our customers to process PCI level 1 compliant card payments with consumers across any channel with live agents or automated bots. Check out an example customer...

Brochure

 

Empowering visually impaired agents with Cirrus contact centre solution. Many of the attributes of a great agent do not rely on perfect vision. To the contrary, a weakness in one...

Case Study

 

Macmillan Cancer Support is one of the largest charities in Britain, providing an array of assistance to people living with cancer for over 100 years. Macmillan faced two problems. The first was...

Case Study

 

In 2015 Theo Paphitis launched Theo Paphitis Retail Group (TPRG) which incorporates Ryman Stationery, Robert Dyas, Boux Avenue and London Graphic Centre. TPRG were in the market for a solution that...

Brochure

 

Every UC needs a CC and MS Teams is no exception. Cirrus is changing the game of how organisations support customer engagement by delivering market-leading omni-channel contact centre capabilities fully...

Case Study

 

Founded in 2002, Lovehoney is now the largest online sex toy retailer in the UK. The Lovehoney team believe growth and success is based almost entirely on how well they take care of their customers. However, the premise based Siemens telephone system was inflexible...

Guide

 

CCasS, Emerging Technology and Artificial Intelligence. Contact centre infrastructure and CRM functionalities are increasingly integrating, and sometimes competing, to deliver customer engagement capabilities. The contact centre infrastructure market has evolved...

Case Study

 

Northern Ireland Water is a Government Owned Company (GoCo) providing water and sewerage services to almost 1.8 million people. Seeking to significantly upgrade its contact centre capabilities...

Video

 

Cirrus partners with Gamma to provide key technology for Horizon Collaborate Cirrus, award-winning supplier of omni-channel cloud Contact Centre solutions has partnered with Gamma to provide key technology for the...

Brochure

 

Card data breaches are a major risk for businesses, with the Information Commissioner’s Office (ICO) reporting a total of 4,056 data security incidents during the second quarter of 2018/19. Cirrus...

Brochure

 

As contact centre specialists selling exclusively through the channel, Cirrus partners with ambitious companies to help their customers achieve flawless customer experience. Cirrus contact centre delivers a seamless omnichannel experience...

Case Study

 

For over 90 years, Cats Protection has been dedicated to educating people about the welfare of cats and rehoming stray and homeless cats across the country. For Cats Protection, every call is critical...

Guide

 

Looking back over the past couple of years, the one subject that seems to have captured communications professionals’ imagination more than any other is Artificial intelligence (AI). A quick Google...