For over 90 years, Cats Protection has been dedicated to educating people about the welfare of cats and rehoming stray and homeless cats across the country. For Cats Protection, every call is critical however, it was struggling to cope with call volumes which was manifesting itself as unacceptable wait times and an increasing number of calls being left unanswered.
Read how the Cirrus platform helped Cats Protection to:
- Relieve peak pressure.
- Improve customer and employee satisfaction.
- Increase brand reputation and more.