insurethebox meets rapid scale demands and trains agents faster

“The Cirrus platform has transformed the way insurethebox manages our phone calls. The solution allows us to rapidly scale to meet customer demand. Training lead times for agents are much shorter than before. The system really is intuitive to use. The real time management information as well as the comprehensive call logs have proven invaluable, providing detailed insight into not only our operational metrics but also our customers, enabling us to drive change and transformation within the business. We would recommend Cirrus to any enterprise call centre.”

– Stephen Humphrey – Head of Business Performance at insurethebox

insurethebox is a motor vehicle insurance company that has been operating for just over 2 years. The innovative nature of insurethebox’s insurance proposition has generated exceptional growth with the company already at 150 call centre agents across centres in Newcastle and Gibraltar, and projections of an additional 200 call centre staff being required over the next 24 months.

This rate of growth has proved to be a significant challenge for insurethebox in terms of infrastructure. In less than a year they had outgrown the capacity of their initial telephone system and needed to find a solution that could both meet their need to answer high volumes of inbound calls, and that could also provide them the flexibility to continue to expand.

insurethebox selected CIRRUS CONTACT CENTRE PRO as the cloud-based telephony platform that could take their business forward. It provides insurethebox with a flexible platform that works the way they want to work, it provides a highly reliable solution in a business-critical area and it provides the scalability to enable insurethebox to continue to grow.