One Platform to Engage Them All
Cirrus Omni-Channel lets your customers communicate with you in the way that they want to, when they want to. You can manage interactions effortlessly across any channel, delivering a personalised customer journey.
Finding smart tools that add more ways of communicating is the key. Tools that deliver results quickly, are easy to roll out, and are simple and fast for agents to learn and use.
What is an Omni-Channel Cloud Contact Centre?
Cirrus’ Omni-Channel platform is one central system to manage multiple channels and interactions allowing you to communicate with customers the way they want. Easily launch new service channels and deliver a unified customer and agent experience, regardless of whether it is through email, chat, video, SMS, MMS, voice, social media or app stores.