Connect and convert with Outbound Voice
Tailored outbound voice solutions to help you drive sales, service, and retention through compliant engagement.
Reach more customers with Cirrus Outbound Voice
Connecting with your customers over the phone remains a powerful way to drive sales, service, and retention. But outdated tools or regulatory gaps can undermine the potential of your outbound voice campaigns.
Cirrus provides tailored outbound voice solutions to help you balance productivity, compliance, and great customer experiences.
Why Cirrus Outbound Voice Matters
Outbound voice allows you to proactively engage customers or prospects when and how you want. But changes in regulations and consumer sentiment have made it more complex than ever to execute outbound voice campaigns efficiently and compliantly.
Cirrus outbound voice is designed specifically to help you:
- Strategically connect with customers to drive sales, service, retention and other goals
- Maintain robust compliance with changing regulations like GDPR and Ofcom
- Deliver positive experiences that build trust and loyalty
With the right outbound voice solution in place, you can turn inbound leads into customers faster, upsell more strategically, and resolve issues before they escalate – leading to reduced churn and higher lifetime value.
Key features of outbound voice solutions
Attempt supervisor
- Uses predictive dialing to maximise agent efficiency and contact rates
- Implements strategies like right-party connect and quick connect
- Ideal for high efficiency and scale
Manual dialler
- Gives agents the flexibility to initiate calls manually
- Ensures GDPR and other compliance
- Great for account ownership models
Preview All
- Presents agents with customer info to preview before calling
- Enables more personalised call openings
- Perfect for high-value, complex calls
Other features
- Omni-channel integration and reporting
- CRM screen pops for personalisation
- Real-time DNC list management
- Call recording for quality assurance
- Robust voice self-service options
- Conversational AI capabilities
Benefits of choosing Cirrus outbound voice solutions
Drive performance & mitigate risk
Achieve the right balance for your needs with four tailored dialing systems. Cirrus's deep compliance expertise also ensures you can execute campaigns efficiently and compliantly.
Accelerate lead conversion
Get in touch with leads faster across their preferred channels using CRM-enabled tools. Personalised, omni-channel outreach means more leads convert to sales.
Deliver great experiences
Put customer experience first with AI-powered interactions and agent empowerment. Cirrus makes it easy to delight customers across the lifecycle.
Get expert guidance
Cirrus's consultants become an extension of your team, helping uncover new opportunities and optimise every aspect of your outbound operations using data insights.
Unify on one platform
Eliminate integration hassles by connecting data, channels, compliance, AI, analytics, and agents on one seamless platform.
Connect and convert with confidence with Cirrus outbound voice solutions
Outbound voice remains a high-impact way to connect with customers. But doing it right takes expertise and technology tailored to today’s environment. Cirrus provides integrated, compliant, high-performance outbound voice to help you get more from your campaigns.
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Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?
