Maximise customer engagement with SMS
Use SMS for customer interactions, improve self-service capabilities, and automate tasks with intelligent bots.
One of the most effective methods to engage your customers and boost customer engagement is through SMS. Cirrus SMS will deliver chats to your agents, with full customer engagement history, in one place alongside all the other channels you have chosen. Outbound SMS campaigns are a breeze and can be automated through targeted text-based outreach.
More and more people prefer texting over calling. No need to wait on hold or navigate confusing phone menus. SMS allows you to reach customers where they are. Instantly delivered, it allows for fast, real-time communication. Compared to other channels like email, SMS text messaging stands out for its exceptionally high open and response rates.
Agents can also handle multiple SMS chats simultaneously than phone calls, improving productivity. And with an omni-channel platform, SMS can be unified with other channels to provide agents with full context on one single screen.
SMS is a convenient and effective way to connect with customers that delivers great engagement and customer satisfaction.
Cirrus SMS equips agents with advanced tools to streamline outreach and create customised conversations.
Our CRM gives agents comprehensive customer account details along with their full interaction history, enabling them to have meaningful, personalised conversations with customers.
Design 2-way personalised campaigns across SMS, voice, email, and webchat, using centralised data to reach entire lists or segments on our all-in-one omni-channel platform.
Get real-time insights through SMS-specific or cross-channel analytics, based on KPIs, like open rates and responses, to enable continuous optimisation of the omni-channel experience.
Cirrus provides complete omni-channel solutions purpose-built for contact centers. Our SMS messaging capabilities help agents boost engagement and deliver superior customer experiences.