![Best Omni-Channel Contact Centre Solutions Provider Corporate Excellence Awards 2021](https://www.cirrusresponse.com/wp-content/uploads/2022/03/Untitled-1-600x403.png)
![A CEO's perspective on the evolving contact centre market](https://www.cirrusresponse.com/wp-content/uploads/2021/10/11-570x403.png)
5 January 2022
A CEO’s perspective on the evolving contact centre market
Throughout my career I’ve been fortunate to build and use some fantastically innovative technology, but…
![Improving charity contact centre call response](https://www.cirrusresponse.com/wp-content/uploads/2021/12/web-design-g982951735_1920-600x403.jpg)
13 December 2021
Improving charity contact centre call response
Charities face several unique challenges that must be tackled head-on to meet the demands placed…
![It’s the people that are important, not the products – Why Cirrus is putting agents first](https://www.cirrusresponse.com/wp-content/uploads/2021/09/CCHeroes-logo-600x403.png)
30 November 2021
It’s the people that are important, not the products – Why Cirrus is putting agents first
It has undoubtedly been a difficult 18 months for everyone, which is why we are…
![Mind The Demand Gap- A 4 step approach to improving CX for charities](https://www.cirrusresponse.com/wp-content/uploads/2021/09/Mind-The-Gap-600x403.png)
8 September 2021
Mind The Demand Gap- A 4 step approach to improving CX for charities
Not-for-profit organisations face several unique challenges that must be tackled head-on to meet the demands…
![Celebrating Contact Centre Heroes!](https://www.cirrusresponse.com/wp-content/uploads/2021/07/Capture-1-600x403.png)
9 July 2021
Celebrating Contact Centre Heroes!
Customer service agents are the backbone of any successful business. They work tirelessly behind the…
![Beyond voice – the future of customer services](https://www.cirrusresponse.com/wp-content/uploads/2021/06/computer-6256508_1920-600x403.jpg)
29 June 2021
Beyond voice – the future of customer services
In little more than a year, the number of people using Microsoft Teams worldwide doubled…
![When it comes to customer engagement: social housing providers don’t know how lucky they are](https://www.cirrusresponse.com/wp-content/uploads/2021/06/houses-802074_1920-600x403.jpg)
18 June 2021
When it comes to customer engagement: social housing providers don’t know how lucky they are
When every agent is busy and there is still a growing queue of tenants waiting…
![Cirrus yellow Microsoft Teams icon](https://www.cirrusresponse.com/wp-content/uploads/2022/05/Teams-logo-Yellow-600x403.png)
19 May 2021
Every UC needs a CC – teams is no exception
Over 90 per cent of UK businesses are now using teams, enabling colleagues forced apart…
![Why UC and CC integration is pivotal for contact centres](https://www.cirrusresponse.com/wp-content/uploads/2021/02/57-600x403.png)
3 February 2021
Why UC and CC integration is pivotal for contact centres
Last year the working world was forced to dramatically change the way we work, with…
![Whisper it quietly: customers don’t care about omnichannel](https://www.cirrusresponse.com/wp-content/uploads/2021/01/Omni-Feature-image-600x403.png)
6 January 2021
Whisper it quietly: customers don’t care about omnichannel
The Covid-19 pandemic has accelerated transformation within the contact centre. While mid-to-large organisations may have…