Blog 27 June 2023 Contact Centres Are Not Ready for Generative AI Contact centres are the lifeblood of many businesses. They provide an essential service for customers,… Sandra Haworth
Blog 20 June 2023 Pounds and Sense: Evaluating the ROI of Customer Experience Initiatives Customer experience (CX) is a major competitive focus amongst businesses. As a business owner, you… Sandra Haworth
Blog 5 June 2023 Balancing The Relationship Between Contact Centre Agents And AI The Cirrus Chief Operating Officer, Paul Barclay, and Chief Revenue Officer, Jon Dawson, joined forces… Sandra Haworth
Blog 24 May 2023 What’s next for CX? We all know first-hand the ramifications of bad customer experience. For the consumer, it can… Sandra Haworth
Blog 4 May 2023 Three CX trends you can’t afford to ignore: Lessons from the Contact Centre The CX landscape is evolving faster than ever before. Customers today are expecting more from… Sandra Haworth
Blog 25 April 2023 The Consumer Duty: Balancing convenience & care in customer experience Over the past decade, the banking and finance industry have been forefront of pioneering exceptional… Sandra Haworth
Blog 18 April 2023 Become contact centre code breakers with data analytics Do you remember playing the logic game Mastermind as a child? In the game, a… Sandra Haworth
Blog 31 March 2023 University Clearing made easy with Cirrus’ Cloud-based Solution As the annual university clearing process approaches in the UK, it's time for institutions to… Sandra Haworth
Blog 14 March 2023 Change here for quality customer service When did you last use the London Underground? For many of us, this involves checking… Sandra Haworth
Blog 24 February 2023 Let’s play Contact Centre Top Trumps In the game of Top Trumps, categories are compared to see who comes up Top… Sandra Haworth
Blog 23 February 2023 Why an Agent First Contact Centre Strategy should be at the heart of your CX Strategy More calls, more channels, more complexity, more stress. A recent study indicates more than half… Sandra Haworth
Blog 17 January 2023 Meet the Team: Paul Barclay, Chief Operating Officer Paul is a career customer operations and service specialist with extensive B2B/B2C leadership experience across… Sandra Haworth
Blog 15 December 2022 Contact centre agents are key to a successful Christmas and a productive New Year The Christmas season has arrived, and as presents are ordered and events planned, the hectic… Sandra Haworth
Blog 27 September 2022 The days of customer service being a ‘nice-to-have’ are long gone Steve Miller, head of customer success at Cirrus, says mixing the latest technologies with effective… Sandra Haworth
Blog 8 September 2022 Contact Centres: Five common mistakes and how to fix them Since being coined in 2012, ‘digital transformation’ has become an umbrella term for the boundless… Sandra Haworth