Contact centre agents are so often the frontline for the organisations they represent. When Covid-19 first hit there was a greater need than ever before to keep customers informed and connected as the UK went into lockdown. These agents, faced with unprecedented disruption to their own working environment, were helping people to access healthcare, sort housing issues, speak to their bank and other vital aspects of society that were fundamentally altered by the pandemic.
This is exactly why we are announcing the launch of Cirrus’ Contact Centre Heroes campaign for our clients, celebrating the hard work and dedication of agents over the last 18 months.
We believe that contact centre agents deserve to have their time in the spotlight for the key role they have played in making sure so many of the services we rely on remain unaffected, despite the uncertain and unpredictable conditions.
As front-line workers, agents have continued to go above and beyond for customers, and this initiative is one small way for us to celebrate these extraordinary efforts.
How can we get involved?
We need your help to uncover and celebrate the many heroes that work or volunteer in contact centres throughout the UK. To achieve this, we are asking you, our clients, to nominate your heroes, so that we can mark their contribution with a gift and share their story on social media – using the hashtag #ContactCentreHeroes – to give them the recognition and appreciation that they so rightly deserve.
Defining a hero isn’t a one-size fits all approach, because every person and organisation has faced unique challenges over the last 18 months.
Therefore, if you have a deserving person in mind that ticks one (or more!) of these criteria and uses our contact centre solution, then we’d love to hear from you:
- An agent who has overcome a personal challenge to continue working
- An agent who has shown great resilience and compassion for others
- An agent who has been an inspiration and support anchor for their colleagues
- An agent who has delivered exceptional customer service and has gone above and beyond for customers
To nominate, simply send an email with the name(s) of the individual(s) that you would like to recognise as heroes and the reasons why, to email@example.com.
What will Cirrus do?
Tell us what your nominated hero would like, and we will send them a gift – hampers, cases of wine, craft beer and gift sets are popular – but the choice is yours.
Next, and most importantly, we would like to feature them in our social media campaign to profile why the individual is being recognised as your contact centre hero, alongside a photo of them, across LinkedIn and Twitter using the hashtag #ContactCentreHeroes.
They will also feature on our website and we would love to help with any internal promotion you would like to do to celebrate their award and achievement.
This campaign means the world to us. We have been championing agents for many years and this is our way of giving them the credit that they deserve. We hope that many of you are eager to get involved to help us champion these worthy individuals. Many of our employees have either worked in or managed a contact centre, so we can relate to the pressures you face, and the vital human role your agents play in making your contact centre successful.
Once again, if you are a client of Cirrus and have some brilliant people you would like to recognise with an award, please let us know by emailing firstname.lastname@example.org.
We are proud to celebrate the amazing people working across the nation to provide standout customer service within the contact centre community!
Blog written by Nikki de Kretser; General Manager at Cirrus