What are Agent First Contact Centres?
Contact centre agents are superheroes – they take a challenge and turn it into a win. Every superhero needs a sidekick and for agents, it’s the right technology to support and empower them.
In this video, Chris Wade (CMPO, Gamma) and Jon Dawson (CRO, Cirrus) answer:
- What is an agent first contact centre?
- Why is the software important?
- How do you increase agent retention?
- What makes a super-agent?
Watch the video to learn how the ongoing Cirrus and Gamma collaboration creates the right technology sidekick for every agent.Read the blog