What are Agent First Contact Centres?

What are Agent First Contact Centres?

Contact centre agents are superheroes – they take a challenge and turn it into a win. Every superhero needs a sidekick and for agents, it’s the right technology to support and empower them.

In this video, Chris Wade (CMPO, Gamma) and Jon Dawson (CRO, Cirrus) answer:

  • What is an agent first contact centre?
  • Why is the software important?
  • How do you increase agent retention?
  • What makes a super-agent?

Watch the video to learn how the ongoing Cirrus and Gamma collaboration creates the right technology sidekick for every agent.

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Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?