Case Study

Northern Ireland Water

Northern Ireland Water

Northern Ireland Water is a Government Owned Company (GoCo) providing water and sewerage services to almost 1.8 million people. Seeking to significantly upgrade its contact centre capabilities in 2018 to deliver high levels of customer service, NI Water conducted a thorough tender process to find a provider capable of meeting these complex needs.

Read how the Cirrus platform helped Northern Ireland Water to:

  • Improve customer experience
  • Reduce agent workload
  • Empower agents and more.


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Cirrus Contact Centre is not only built by us, but also by our users. We listen to our users and integrate their feature requests on a regular basis. Why not get in touch and find out how Cirrus can help your business?