Northern Ireland Water
Northern Ireland Water is a Government Owned Company (GoCo) providing water and sewerage services to almost 1.8 million people. Seeking to significantly upgrade its contact centre capabilities in 2018 to deliver high levels of customer service, NI Water conducted a thorough tender process to find a provider capable of meeting these complex needs.
Read how the Cirrus platform helped Northern Ireland Water to:
- Improve customer experience
- Reduce agent workload
- Empower agents and more.