Contact Babel Inner Circle Guide to AI, Chatbots and Machine Learning
The Inner Circle Guide to AI, Chatbots & Machine Learning” is one of the Inner Circle series of ContactBabel reports.
The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of implementing and using these technologies, and a view on what the future holds.
This Report Covers:
- Uses of AI in the contact centre
- Improve Self-Service and Assisted Service
- Improve digital channel experience & decrease cost per contact centre
- Optimise business process
- AI implementation
- The future of AI in the contact centre