Contact Babel Inner Circle Guide to Remote Working Solutions
The Inner Circle Guide to Contact Centre Remote Working Solutions” is one of the Inner Circle series of ContactBabel reports. The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions.
Up until very recently, the majority of UK contact centres worked in a traditional, centralised model, with fewer than 4% of agents working remotely at home on a permanent basis. Faced with the challenges of continuing to run contact centres in an environment decimated by coronavirus, many businesses are urgently implementing business continuity plans which often involve remote working. This report aims to show how to do this effectively.