ContactBabel Decision-Makers’ Guide 2023
ContactBabel is the contact centre industry’s leading research and analysis firm. If you have a question about how the industry works, or where it’s heading, the chances are they have the answer. Their annual UK Contact Centre Decision Makers’ Guide 2023 (20th edition) gives you the facts and hard data about every aspect of UK customer experience management, technology, and strategy.
Cirrus’ chapter on digital channels gives readers an in-depth look at the prevalence and use of digital channels in contact centres, identifying key trends and opportunities. Fill in the form to understand the benefits and challenges of digital channels, as well as their impact on both contact centre operations and customer experience.