Cirrus Response, an award-winning provider of omni-channel cloud Contact Centre Solutions (CCaaS) and IPT telephony, achieves G-Cloud 10 Supplier Status.
Since the launch of the G Cloud Framework in 2012, UK public sector procurement of cloud-based IT services has been transformed. Services can be bought through the Digital Marketplace from listed suppliers, without the need to run a competitive procurement or full tender process. It’s designed to speed up the adoption of new technologies, increase efficiency and drive down operational costs, allowing public sector organisations to quickly and effectively implement new capability.
Michelle Watkins, Cirrus’ Commercial Director states: ‘We are delighted to be able to continue to engage and serve both our existing and future public sector customers through being awarded a place on the G Cloud 10 framework. Cirrus is committed to providing the public sector with value for money, leveraging our award-winning technology to achieve smart business outcomes. Cirrus has had a presence on the Digital Marketplace since G Cloud 4, and the recent inclusion on the latest iteration of the framework reinforces our commitment to revolutionising the citizen experience whilst delivering efficiency and productivity gains.’
Cirrus has a broad range of experience across local and central government, and the wider public sector including NHS, CAA, Cafcass and The Electoral Commission.
Cirrus services are available on the following lots from 2nd July 2018 on G-Cloud 10:
- Lot 1: Cloud hosting
- Lot 2: Cloud software
- Lot 3: Cloud support
Cirrus was founded in 2011 and is an award-winning provider of omni-channel cloud Contact Center Solutions (CCaaS) and IPT telephony, with over 10 years’ experience of using the best technology to deliver business outcomes and effortless customer experiences. Modern technology and a team that has many years of experience working in and around the Contact Centre and IPT environment, provides a recipe for business transformational success.
When you face a daily challenge to manage different teams of agents on different systems; trying to balance your resources, and fighting to provide your agents with a single view of the customer that empowers them to deliver your brand promise, then perhaps it`s time to talk to Cirrus. We take the technology headache out of day-to-day operations, helping you take advantage of Artificial Intelligence (AI) and the latest omni-channel features, and manage your GDPR responsibilities.
Cirrus is the CCaaS solution that makes managing contact effortless; saving you both money and time. In fact, it works so well, you can forget about the technology and focus on delivering real results for your business and your customers. No wonder that Cirrus was awarded the Best Enterprise Contact Centre Solution at the Comms National Awards.
We can help you leverage the best AI solution available to deliver an awesome experience for your customers; getting better results for less cost. At the point you want to introduce agents into the customer journey, Cirrus then brings contact from voice, email, web, SMS, video, social, Messenger, WhatsApp, app store reviews, YouTube and more into a simple view that your advisors will love. 85% of customers only need 30 minutes to train their advisors on using Cirrus – it`s that simple!
Although Cirrus is easy to use, it`s incredibly capable. You can rest assured with our 99.999% uptime guarantee – underpinned by technology that utilises 3 different sites that work simultaneously delivering a 60-second Recovery Time Objective (RTO) promise. You can easily integrate with your systems using our suite of API`s and it`s all backed up with best-in-class security.
Cirrus is obsessed with your experience as a client too – one of our Customer Success Managers will take ownership for creating and delivering your tailor-made solution on time and within budget.
With a true cloud infrastructure, Cirrus operates on a true real-time basis with unlimited scalability and the highest level of resilience and security. Cirrus solutions activate the workforce, empowers businesses and call centres and informs business leaders to drive exceptional business results and customer experiences.