If your not for profit is one of the 90% of organisations using Microsoft Teams for internal communications, then enabling customer facing contact is a logical next step.
Date:
10th June, 2021
How Charities can manage the demand trap
If your not for profit is one of the 90% of organisations using Microsoft Teams for internal communications, then enabling customer facing contact is a logical next step. Integrating your contact centre with MS Teams will improve collaboration and efficiency across departments – as well as reducing costs.
Watch our free on-demand webinar where we look at practical steps to deliver more with less while discussing how to:
- Best integrate your contact centre with Microsoft Teams
- Introduce new digital channels
- Manage call peaks
- Support remote workers
- Identify and prioritise critical callers
PLUS a demonstration on how FAQs and donations can be handled using digital channels all within Teams!
To watch webinar, simply fill out the form opposite.
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The best way to understand how we can meet you customer engagement requirements is to see our solutions in action.
