Video on Demand

Balancing the relationship between Agents and AI

Paul Barclay and Jon Dawson speak about how investing in the right technology can improve customer experience and employee engagement.


18th April, 2023

Balancing the relationship between Agents and AI

Are you dealing with long wait times or inadequate support for your customers? Maybe you’re struggling with outdated technology or an overwhelming amount of data.

You’re not alone.

Today’s customers want a consistent and personalised experience across all channels of communication – think voice, email, chat, social media, and more. With 86% of consumers willing to pay more for a better customer experience, businesses cannot afford to overlook the importance of omnichannel customer service.

In this webinar with Comms Business, Paul Barclay (COO) and Jon Dawson (CRO) talk about why valuing CX and EX and investing in them accordingly can create a virtuous cycle of growth, where happy customers and employees lead to long-term success.

Click the button above to register now, see you there!

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