How it works
You define the automated self-service process for your customer.
You select the Cirrus pre-built functions to create your service.
Your customers gain the experience they deserve 24×7.
With Cirrus you design your customer self-service in the way you want to deliver the experience for your customer. By utilising pre-build functions you can quickly define and bring into service new and intuitive self-service options.
Cirrus provides a range of data connectors which simplifies the process of retrieving key information from your customer management and operational systems, providing customers with fast-track access to the information they need.
By embedding professional voice prompts, Cirrus enables you to deliver a customer self-service application that is fitting for your brand and provides a personalised service to your customers.
Escalate to Call
Through tight integration into the Cirrus contact centre platform, you are always able to provide your customers with the ability to opt-out of self-service and be connected to a live agent. What makes the experience great is that everything collected so far can be passed to the agent along with the customer call.
The Value Delivered
Reduce Call Volume
By diverting routine calls to an efficient and effective self-service alternative.
By serving more customer enquiries through a much lower automated method.
By providing an option to customers to serve themselves 24×7.
Improved Customer Experience
By providing customers with direct access to the information they require without the need to queue for a live agent.