The UK Contact Centre Decision-Maker’s Guide 2018-19

The UK Contact Centre Decision-Maker’s Guide 2018-19 (16th edition)

“The UK Contact Centre Decision-Maker’s Guide 2018-19 (16th edition)” report sponsored by Cirrus, is the major annual report studying the performance, operations, technology and HR aspects of UK contact centre operations.

“The UK Contact Centre Decision-Makers’ Guide” identifies seven of the major pain points and issues that affect the contact centre industry:

  • Improving Quality and Performance
  • Maximising Efficiency and Agent Optimisation
  • Digital, Cloud and the Customer of the Future
  • Outbound, Call Blending and Proactive Customer Service
  • HR Management
  • The Customer Experience
  • Strategic Directions.

To find out more, download the Report.

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