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Cirrus named best contact centre vendor at this year’s comms business awards

We’re delighted to announce that we have won the Comms Business Award for ‘Best Contact Centre Vendor’ in 2021, for the second year in a row.

The awards recognise and celebrate leaders in our industry over the past 12 months, with the independent judging panel highlighting our excellent customer focus as a key factor for us winning ‘Best Contact Centre Vendor’.

“We are extremely proud to win this award,” Jason Roos, founder and CEO of Cirrus commented. “It’s testament to the continued hard work of our team, and the fantastic clients and partners that we work with. This award is further recognition of our continued commitment to delivering consistently excellent customer service, enabling our clients to engage better with their customers.”

We have built an enviable reputation for deep expertise in the contact centre market, continually attracting the best talent, many of whom have spent their careers in the contact centre environment and understand its challenges first-hand.

As recognised by the judging panel, contact centre agents working up and down the country have continued to support customers throughout the pandemic. That’s why we recently launched the #ContactCentreHeroes campaign to profile those agents on the frontline who have not only kept customer service ticking but go above and beyond for those seeking assistance.

A host of our clients have already been championed through the #ContactCentreHeroes campaign including Macmillan Cancer Support, Cats Protection, Onward Homes and Premium Credit.
Nikki de Kretser, General Manager at Cirrus said: “Our growing team are all focused on creating a great experience for our clients, and this award is for them. We are fortunate to have had the right people, expertise and technology to help navigate our clients through the pandemic and ensure that they continue to receive high levels of service.”

“The client relationships we have were clearly influential for the judging panel, so we are delighted to share in their continued success,” De Kretser continued.

We have built up a network of more than 50 partners, including a founding alliance with Gamma Telecom. Our leading cloud contact centre technology is used by high-profile brands such as by Clarks, RNIB and Theo Paphitis Retail Group.

Cirrus are exhibiting with our partner Gamma at Call and Contact Centre Expo at the Excel on the 16th and 17th November – come and experience our award winning solution.