[UK, 23/11/2023] – Cirrus, a leading provider of contact centre solutions, is pleased to announce the promotion of Daniel Lloyd to the role of Channel Director. With over 20 years of experience in the contact centre industry, including six years at Cirrus, Daniel has consistently demonstrated his expertise in driving operational excellence and implementing innovative customer service strategies.
Daniel brings a wealth of experience to the role, having previously worked as a Solutions Delivery Manager at Cirrus before becoming a Channel Partner Manager. Before his time at Cirrus, Daniel worked for Economy Energy and RWE Npower. His extensive experience in Contact Centre as a Service (CCaaS) has been pivotal in shaping Cirrus’s approach to channel partnerships.
As Channel Director, Daniel will leverage his specialisation in maximising productivity, driving efficiencies, and utilising contact centre technology and methodologies to enhance Cirrus’s service offerings. His background in Business Intelligence, Performance Analysis, Workforce Optimisation, Resource Planning, and Service Delivery positions him uniquely to lead the company’s strategic initiatives in deploying and administering advanced contact centre technologies.
Throughout his career, Daniel has been instrumental in setting up, growing, and developing core support functions within both inbound and outbound contact centres, managing a diverse range of business streams, including sales, service, and collections for various blue-chip companies across sectors such as financial services, media, utilities, and telecoms.
“Daniel’s promotion to Channel Director is a natural progression for him and a big win for Cirrus,” said Jason Roos, CEO of Cirrus. “His deep understanding of the contact centre industry, combined with his innovative approach to solution development, makes him the ideal leader to guide our channel strategy forward.”
In response to his new role, Daniel commented, “I am thrilled to take on the responsibilities of Channel Director at Cirrus. This role presents an exciting opportunity to enhance our customer service offerings further and drive meaningful growth. I look forward to collaborating with our talented team to deliver cutting-edge solutions that meet the evolving needs of our clients.”
Cirrus is a leading contact centre solutions provider, specialising in delivering innovative and efficient customer service technologies and methodologies. With a focus on empowering businesses to enhance their customer experiences, Cirrus combines state-of-the-art technology with industry expertise to deliver tailor-made solutions that meet each client’s unique needs.