Slide Download Brochure Request A Demo Workforce Management

Empowerment, Education and Management
For Today's Workforce.

Calabrio workforce management is designed for the modern contact center and the modern workforce. Through employee empowerment tools, intelligent automation, reporting and global support, Calabrio’s WFM solution addresses the acute needs organizations face in today’s challenging environment, while helping navigate the evolving world of work going forward.

Right people, right skill, right place, right time

  • Multi-skill, multichannel forecasting for both short and long-term planning, as well as for trends and seasonality analyses.

  • Efficient shift generator for creating shifts from any mix of schedule activities.

  • Powerful, multi-skill scheduling-optimization engine for effective employee planning, considering work-hour legislation, demand and more. Intraday allows overview and detailed analysis of on-the-day traffic, performance and staffing down to interval level.

  • The real time adherence information makes tracking adherence and adjusting schedules effortless, to maintain service-level targets throughout the day.

  • MyTime offers employees not only access to their schedules but also industry-leading empowerment tools for work-hour preferences and self-assessment.

  • Officially certified connectors to all major contact center and customer experience platforms for automated transfer of contact data to Calabrio WFM.

Increasing Efficiency

Easily create multi-skill, multichannel forecasting for both short- and long-term planning, as well as for trends and seasonality analyses. Build schedules in minutes with a powerful, multi-skill scheduling-optimization engine for effective employee planning, while considering work-hour legislation, demand, employee requests–and more.

Reduce Costs

Predict spikes—and lulls, mine historical data to see call volume trends and respond to changes in real time. React to surges or ebbs in interaction volumes with dynamic intraday scheduling tools. Manage your voluntary time off and over time process with Grant, the AI-fueled chatbot. Let Grant create proactively filled overtime opportunities and additional hours in real time, with minimal involvement from administrators.

Empower Employees

Give agents greater control through dynamic scheduling functionality and automated self-service technology. Calabrio WFM allows agents to stay informed of their upcoming scheduling or make changes through the mobile app. The enhanced reporting functionality helps organizations align employees with the strategic objectives of the business and lets agents see the value they provide and deepen their sense of fulfillment.

Request a live demoEnquire