Make Better Decisions
Cirrus Analytics helps to identify customer contact trends and enables better decision making. Discover what you could be doing better, faster, easier or more cost effectively.
Measure against KPI’s using standard reports or customise to view data the way that works for your organisation. Benefit from every stage of every interaction being available to relate agent performance, call outcome and operational efficiency information.
The Cirrus Cloud reporting capabilities will help to improve Contact Centre and overall operational processes, reduce cost per call and provide the knowledge on how to provide an effortless customer experience.