PCI in Contact Centres Still Isn’t Solved.
In today’s increasingly connected, always on, 24/7 culture, we all rely on using credit and debit cards for payments at any time of the day or night. Whether buying goods online or paying bills over the phone, consumers assume that the company that they are dealing with will manage their card data securely. But how safe are their details?
In the quest to deliver a seamless and compelling customer experience, and maximise sales, as an industry, do we sometimes cut corners? Jason Roos, CEO of Cirrus discusses the legal requirements and some new ways that companies can balance compliance requirements and keeping consumer data secure, with the need to attract and retain fickle customers in a channel-hopping world.