Cirrus contact centre solutions

Where AI meets engagement.

It’s time to reimagine the contact centre experience.

We know that it can be a jungle out there. Customers want more channels, have higher expectations, and want more for less. So, just like Batman had Robin and Sherlock had Watson, contact centre agents need the perfect sidekick to help them deliver connected conversations. And that’s where Cirrus comes in.

Cirrus provides you with an all-in-one AI-enabled contact centre solution. Imagine having a ChatGPT AI-copilot by your side, guiding and assisting in every single interaction. Our fully integrated omni-channel capabilities, purpose-built contact centre CRM, workforce optimisation, and intelligent quality management are at your fingertips on a single, easy-to-use platform. Cirrus is open and flexible, allowing you to easily integrate essential third-party apps.

Are you ready to experience the exceptional?

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What makes a Cirrus contact centre solution so special?

Our AI-enabled CCaaS platform redefines the contact centre experience by seamlessly connecting tools, channels, and technology to deliver effortless customer journeys, empower agents, and boost productivity through automation.

All-in-one CCaaS

A single platform with a full omni-channel suite and all the essential tools and technologies.

Powered by AI

Cirrus Copilot, our game-changing AI assistant, offers guidance and advice on every single action.

Built to connect

Easily configure our native modules, APIs, and other integrations.

Unparalleled resilience

Virtual Private Cloud. Full-featured compliance suite. Best-in-class flexibility, security, and reliability.

CX consultancy

Our Success Managers connect your CCaaS technology stack with expert dedicated CX consultancy.

Cirrus is loved by contact centre agents (and their businesses)

Macmillan Cancer Support logo
Government Birmingham City Council logo
Onward Homes logo
Healthcare NHS logo
Theo Paphitis Retail Group logo
Premium Credit logo
University of Westminster logo
Northern ireland water logo

Cirrus is powerful, reliable and easy to use

Don’t just take our word for it. Our customers are happy to share the benefits and improvements they are making together with Cirrus and our Success team.

60%

Reduction in average handling time

46%

Increase in customer interactions without increasing manpower

55%

Improvement in first contact resolution

Cirrus updates

News

 

FOR IMMEDIATE RELEASE – 8 February 2024 Cirrus Partners with Redcentric to Deliver Advanced Contact Centre Solutions Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the...

Blog

 

Providing prompt, accurate solutions is essential for any successful contact centre. But how can your agents consistently deliver exceptional service without easy access to complete, up-to-date information? The answer lies...

Upcoming Event

 

18th March, 2024

Citizen Experience Partnership Network is a unique, one-day learning and networking event. #CXPN exists to widen digital access, providing a platform to accelerate services while ensuring no one is left behind.

Let’s do this together

Every big transformation starts with a small first step….