With Cirrus, you have full control over call recording. You can choose to record all calls, or a selection of calls. We provide APIs that allow you to pause and restart call recordings mid call should you need to.
Cirrus Contact Centre provides you with a complete, cloud-based solution that enables you to make a step change and deliver the experience your customers deserve. We simply work with you to define your customer experience and provide you with your Contact Centre.
Cirrus Customer Self-Service provides one of the most comprehensive voice response solutions available to contact centres. A range of pre-built functions and integration enables you to quickly define and configure an intuitive experience for your customers.
Cirrus incorporates the PCI PAL Level 1 PCI DSS Contact Centre solution, seamlessly integrated right out of the box. PCI PAL de-scopes the contact centre, leveraging assisted automation to take payment details while keeping the advisor and the customer in contact the whole time.