Cirrus Link Pay+ simplifies and secures payment transactions across ALL communication channels
Protecting card holder data is one of the biggest concerns for organizations taking debit or credit card payments. A large proportion of organizations believe they are PCI DSS Compliant, but they aren’t. As card payments technology evolves, so should the payment options you offer your customers. From small local retailers to large corporate enterprises. No technical jargon, no complicated fees: whether you’re taking payments, online, in-app or on the go, Cirrus Link Pay+ is easy to use, convenient, and secure, helping to deliver the experience your customers expect, wherever and however they want to pay.
Link Pay+ is a smart payment solution that removes the problem of PCI security and provides a super simple, secure one-click payment method for contact center transactions
The Value Delivered
Full PCI DSS Compliance
The ability to demonstrate that steps have been taken to mitigate the risk associated with exposing agents to sensitive card payment details.
Unparalleled Customer Experience
Cirrus Link Pay+ delivers a seamless payment process via a single touch point, on all communication channels, whether its via SMS, WhatsApp, Webchat or social platform. Giving your customers a choice of where, when and how to engage with your organization.
Never lose a sale
Reducing payment abandonment and a loss of a sale due to convoluted payment processes. Cirrus Link Pay+ is a fast and convenient way to process card payments on all channels.
Ease of Deployment
Minimal integration, quick and easy deployment – minimizing both risk and time to deploy.
Reducing Overall Costs
Reducing contact center operational costs through the reduction of average call and handling time.
Zero set up and no monthly rental fees, therefore only paying as you go.
Complete Contact Center Control
‘De-Scoping’ the Contact Center Environment
Cirrus Link Pay+ prevents contact center staff from seeing any sensitive card data. This removes the need to operate a ‘clean room’ policy where paper, pens and mobile phones are prohibited from the agent’s desk.
Fully Controlled Payment Process
What is unique about Cirrus Link Pay+ is that while sensitive information is hidden from the agent, the conversation between agent and customer is able to continue, ensuring that both control and the customer experience is retained during the payment process.
Call Recording, Voicemail & Announcements
By leveraging Cirrus cloud-based telephony, Cirrus Mobile users are able to take advantage of a range of pay-as-you-use capabilities such as the ability to record business calls from their mobile, the ability to separate personal and business voicemail on their mobile and the capability to create personal messages and announcements.
No Disruption to Contact Center Processes
Cirrus Link Pay+ is designed to work the way you work, and as such can be embedded into your existing contact flows and processes. This not only reduces operational disruption, it also avoids substantial system or process changes and agent retraining.
Allowing you to instantly make social media an integral part of the way you interact with your customers through our Cloud based application that enables you to listen, analyse and interact through social channels.
Providing organisations with an efficient and effective way to take payment card details from customers in a fully PCI compliant manner.