Get Customers Better Connected
Queue More Intelligently
Cirrus Intelligent Queuing uses customer relationship data to make real-time routing decisions across channels including webchat, email, and social media.
Information such as ‘top spenders’, ‘new’ customer or even ‘best performing agent’ can be used as part of the routing decision process.
Customers don’t actually have to queue either, with more informative custom announcements and data-driven or prioritized queued call-backs. If a customer hangs up before being connected, the Cirrus Queue Rescue solution makes sure they know you care about it, and will really differentiate your service team from your competitors.
The Cirrus solution puts you in control and gives you the right tools to define your routing strategy. Ensure the right agent is always selected to help a customer or to maximise the opportunity.