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We provide Contact Centre Technology

But we do it differently

Our product innovation focuses on customer experience
Our network is PCI DSS Level 1, GDPR & MiFID II ready
Our deployments get it right first time
Our service makes the difficult easy

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Cirrus Cloud Contact Centre Solution

 Easy-to-use, enterprise-grade true Cloud Contact Centre for today’s fast-growing customer focused businesses

Whether you are big or small, our solutions help you deliver the experience your customers deserve

Insight & Management

By tracking each contact from the network to the agent, Cirrus provides a complete insight into your contact centre. It answers these questions and much more: What type of contacts & interactions are you receiving? How are you managing these? What is the experience like for your customers?

Control & Flexibility

We believe that you should decide how your contact centre operates and it should not be restricted by the software you use. Cirrus provides you with complete control to define how every communication is managed and routed and the flexibility to continually evolve this to changing demands.

Reliability & Security

We take the security and reliability of our Cirrus platform exceptionally seriously. We host a cluster of state-of-the-art data centres, with no single point of failure. The fact that our last outage was in 2014, that speaks volumes.

Ability to Innovate

With the most comprehensive range of capabilities available on the market, Cirrus enables service innovation for your customers. Capabilities such as self-service, social media and innovative queue contact-back applications, enables you to differentiate your service and get ahead of your competitors.

Extend the Customer Experience

Cirrus overlays onto your existing contact centre and enterprise telephony, and as such, we enable you to apply the same rules for customer management beyond the contact centre. We can overflow contact to and from your local branches or stores and provide a consistent customer experience regardless of where the customer interacts.

Scalability & Elastic Capacity

In such a dynamic environment you need scalability, and Cirrus provides this. Our platform automatically flexes up and down with your demands and effortlessly scales as your business evolves.

Incredible Business Value: The Proof Is In The Pudding

Cirrus Contact Centre solution is loaded with useful features, each one with its own meaningful purpose. We listen to our users and integrate their feature requests on a regular basis. Cirrus Contact Centre is not only built by us, but also by our users.

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What You Get

Real-Time Network & Analytics

Track contacts, interactions, multi-channel engagement and customer experiences in real-time

Built to Play Well with Others

Build your own cloud contact centre by easily extending or integrating it with your existing e-commerce and business platforms

Sophisticated Insights

Drill right down to the detail with contact-level reporting, giving you a 360° view of your contact centre

On-Hand to Lend a Hand

We have our own team of experts to give you that extra bit of support. Whether it’s strategy or data, creative or technical, we’re here to help

Best of Breed Partners

Cirrus true Cloud Contact Centre works seamlessly with other best-of-breed platforms so you can build your own cloud contact centre

World-Class Integrations

Easily integrate with Salesforce, MS Dynamics, ServiceNow and your other API enabled platforms.

Integrations

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