Contact Centre Applications 2017-09-18T12:56:16+00:00

Overlay onto your existing infrastructure to enable:

Cloud Recording, Self-Service, WFM, Social Media, PCI Compliance and Comprehensive Reporting.

How it Works

Step 1

You have identified a business need.

Step 2

You select the Cirrus Application that meets this need.

Step 3

We deliver it from our Cloud onto your existing infrastructure.

Step 4

Your customers immediately see an improved experience.

Capabilities

Cloud Based Recording

There is no longer a need to purchase and manage expensive call and contact recording equipment. We capture your interactions in the cloud and make these securely accessible to you from any location using any device.

Workforce Management

Providing you with access to the leading Workforce Optimisation (WFO) solution on a pay-as-you-use basis, seamlessly integrated into your existing contact centre environment.

Customer Self-Service

Enabling you to transform the customer experience with intuitive and intelligent self-service capabilities, defined by your people and hosted and managed in the Cloud by Cirrus.

Reporting & Management Information

Transforming the visibility you have on your operation and enabling you to manage and continually improve what is important, through our unprecedented Cloud based Reporting and MI solution.

Social Media

Allowing you to instantly make social media an integral part of the way you interact with your customers through our Cloud based application that enables you to listen, analyse and interact through social channels.

PCI Compliance

Providing organisations with an efficient and effective way to take payment card details from customers in a fully PCI compliant manner.

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The Value Delivered

Rapid Deployment

Cirrus Contact Centre Applications are already installed and available from the cloud. This enables our clients to rapidly deploy new capabilities into their contact centre.

Reduced Risk & Management

Our applications are proven and provided as a fully managed service. You gain the value that the capabilities offer without the disruptive risk to your business or ongoing management overhead.

Reduce Cost

Through adding capabilities to their contact centre from cloud-based, pay-as-you-use services, our clients are able to do much more with less investment and no upfront capital investment.

Improved Customer Experience

By being able to deliver today what your customers expect and deserve, continually improving the customer experience and your operational performance.

Request a Live DemoDemo