Contents
Introduction
1) How Cirrus Works.
1.1) VoIP
1.2) Why use VoIP
1.3) Cirrus Configurations
1.4) Licenses
2) How to Sign in / Sign out
2.1) Find Cirrus on your computer
2.2) Signing In to Cirrus
2.3) Sign In Errors
2.4) Signing Out of Cirrus
3) Managing Audio
3.1) Windows audio settings
3.2) Cirrus Audio settings
4) Controlling your call state and presence
4.1) What is Presence?
4.2) What is my Call State?
4.3) Changing your Presence:
4.4) Call State Control – Setting Break / Busy
4.5) Presence Control – Ending Break / Busy:
4.6) Presence Control – Wrap Time:
4.7) Presence Control – Ready for Call:
5) Answering and Making Calls:
5.1) Keyboard shortcuts:
5.2) Managing Calls:
5.3) Dialling a number – Manual Entry and Dial from Screen:
5.4) Dialling a number – Recently dialled numbers and suggestions box:
5.5) Dialling a number – Shortcuts on the Operator List Widget:
5.6) Establishing a connection Phone:
5.7) In Outbound Call – Ringing Phone:
5.8) In Call Phone:
5.9) On Hold Phone:
5.10) Direct Transfer Phone:
5.11) 3-way call Phone:
5.12) Enquiry Call Phone:
5.13) Incoming Call Phone:
6) Integration with your company’s systems:
6.1) Idle Phone:
6.2) Incoming Call Phone:
7) Jargon Buster - Summary
8) Troubleshooting Guides
8.1.1) Cannot hear the caller
8.1.2) Caller cannot hear you
8.1.3) Sound is distorted
8.2) If you have tried all the above…