Integration with your company systems

For Call Centre users, Cirrus is able to seamlessly integrate with many CRM and call centre scripting software packages. This allows Cirrus to automatically open records and screens (screen pop²⁶) when calls are presented to an operator. Cirrus can go even further than this, by automatically passing information already gathered about the call into the screen that popped. For example, Cirrus could insert the caller’s phone number, as well as which option from the menu they selected (press 1 for sales, 2 for service etc.)

The integration is done by our development team and forms a part of your configuration. You do not need to do anything to make the integration work. The most appropriate screens for the call you receive will automatically pop when the call comes in.

Examples of what the screens could look like (with random information) are as follows:

6.1) Idle Phone:

The CRM Widget: is in a default, Idle View, waiting for a call The Phone: is in the Idle Phone View The Presence Widget: is in the Waiting Call State
6.2) Incoming Call Phone:
The CRM Widget: has popped a new screen specific to this incoming call The Phone: is showing the call as well as additional information about the call. The Presence Widget: is in the Ringing State