Here is your chance to see the fourth episode of Tea, Toast and Tucker – WFM & Hybrid Working – It’s the Perfect time for WFM. Simply fill out the form opposite.
Workforce Management (WFM) addresses the challenges of building forecasts and creating shifts for agents. Most contact centres use home-made Excel-based planning tools for this that often hold the business back.
The lives and work setting for most of us have been reshaped over the last year. In this session you’ll learn how Calabrio WFM from Cirrus can help your customers build flexibility into forecasting and planning models, provide invaluable tools for engaging agents who may no longer be in the same building, and supervisor controls to ensure SLAs are met.
All businesses are focused on cash conservation right now. The best part of WFM is that customers achieve typical efficiency savings of 20%, and ROI can be achieved in under 12 months. Add WFM to your contact centre transformation conversations to help your customers do more with less!
There is also a live Q and A with the Cirrus and Calabrio team at the end, so you can listen to all the questions partners are getting from their customers.
Tea, Toast and Tucker is a series of breakfast sessions that covers key trends and challenges contact centres are currently facing.
To watch the webinar video, just fill out the form opposite.