Introducing CAI (Conversational AI)
There’s a lot of talk about AI at the moment, and AI means different things depending on who you speak to. CAI is different in that it is a conversational artificial intelligence that can relate to people on a human level. In other words, it is AI with emotional intelligence.
CAI is simple to implement – there’s a small addition to your website, and once installed, CAI starts reading and understanding your website, learning the uniqueness of your proposition. CAI only takes a few minutes to implement and is up and running in less than a day. That’s how quickly CAI is onboarded and ready to work – multitasking, handling many customers at once and handing over complex queries to contact centre advisors who are skilled to manage more complex conversations.
Watch this video, to find out more about CAI