The best way to understand how we can meet your customer engagement requirements is to see our solutions in action.
Select Areas of Interest
Specify what areas of your business you would like Cirrus to target
Call Recording
With Cirrus, you have full control over call recording. You can choose to record all calls, or a selection of calls. We provide APIs that allow you to pause and restart call recordings mid call should you need to.
Contact Center
Cirrus Contact Center provides you with a complete, cloud-based solution that enables you to make a step change and deliver the experience your customers deserve. We simply work with you to define your customer experience and provide you with your Contact Center.
Workforce Management
Boost contact center efficiency with powerful scheduling, forecasting and reporting.
Management Insight
Gain unprecedented visibility to your contact center performance, not just tracking traditional call metrics, but relating these to both call outcomes and customer experience.
Omnichannel
Speech Analytics
Transcribe and analyze millions of calls to discover customer insights and improve contact center performance.
Self Service
Cirrus Customer Self-Service provides one of the most comprehensive voice response solutions available to contact centers. A range of pre-built functions and integration enables you to quickly define and configure an intuitive experience for your customers.
Quality Monitoring
Resolve agent performance issues and speed up agent onboarding with targeted coaching and training.
PCI DDS
Link Pay+ is a smart payment solution that removes the problem of PCI security and provides a super simple, secure one-click payment method for contact center transactions
AI
Cirrus AI can be blended with Omni to drive further efficiencies – no ordinary chatbot, Cirrus AI soaks up knowledge from conversations and uses this “learning” to deliver accurate and contextually relevant information.
Telephone Answering Service (TAS)
Completely Covering Telephone Answering Service Requirements With Cirrus you can meet your clients’ every need with flexible scripting and dispatch options. You have the tools to define each customer experience and empower your agents!
Microsoft Teams embedded Contact Center
Cirrus allows you to combine the power of Cirrus' market-leading Contact Centre-as-a-Service (CCaaS) platform with the collaboration capabilities of Microsoft Teams. Seamlessly connects your contact centre with the rest of the organisation.
