Cirrus to Provide Seamless Cloud Contact Center Solution Within MS Teams

Cirrus, the leaders in cloud contact center solutions, has announced its full omnichannel offering is now available as a native application within Microsoft Teams, enabling contact center agents to deliver a consistent experience regardless of channel or location.

Cirrus’ Teams solution enables agents to seamlessly manage customer interactions such as voice calls, SMS, emails, messaging, chat, social media and video across a single viewpoint. Agents will have the ability to communicate and collaborate with colleagues from other departments to resolve customer queries more efficiently, all within the Teams application.

Cirrus contact center has always been platform agnostic, able to overlay and integrate with existing infrastructure, offering maximum flexibility for our customers. With Teams, Cirrus continues that ethos. Cirrus contact center is an app within the Teams environment that is easy to administrate and utilizes whichever direct routing option the customer has chosen.

Cirrus’ CEO Jason Roos commented: “Microsoft Teams has become fundamental to so many businesses in the last 12 months and natively integrating contact center solutions seems a natural evolution.  We are answering the call from our resellers who are experiencing unprecedented demand for our award-winning contact center solutions within Teams itself.”

“The ability to integrate contact center solutions natively within Teams will provide agents with all the tools needed to better handle customer queries, without the need to chop and change between different systems. This means agents are empowered to handle customer enquiries with greater speed and accuracy.”

Alongside this, comprehensive real-time and historical reporting is available through fully customizable dashboards so that contact center managers and supervisors have visibility of all activity within the contact center.

Cirrus is also providing complete and dedicated end-to-end support called ‘Cirrus One Team’ for customers to ensure they are getting the maximum benefits from the solution. This support offering can be extended beyond the contact center to cover the complete Teams estate providing a secure, compliant and dedicated managed service.

Roos added: “Customer service agents are doing an amazing job at the moment, but they need the best possible tools to enable them to deliver outstanding customer service. We are delighted by the feedback we have received so far and look forward to working with partners and customers to deploy this solution to contact centers worldwide.”

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