Connecting Your Customers with Your Experts
A Practical Guide from the People at Cirrus Delivering the Experience your Customers Deserve
An efficient contact center answers calls quickly, an effective contact center ensures that each and every call is quickly routed to the agent most appropriate for that inquiry. Just answering calls quickly can be a false economy if the first person the call is routed to is not able to solve the customer’s inquiry during the initial interaction:
- The customer is left frustrated
- The call duration is significantly increased
- Unnecessary pressure is placed on the contact center through repeat calls
At Cirrus, we view connecting every call to the right agent as a basic requirement, not an added extra, and it is not difficult to get the basics right.
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