Getting The ROI With AI

Article: Making ROI With AI

AI is having a positive impact on a wide range of KPIs, including customer satisfaction (CSAT), average handling time (AHT) and first contact resolution (FCR). However, the business case for AI goes beyond these traditional contact center metrics.

A return on investment in artificial intelligence is primarily outcome-based. Depending on your desired outcome: process automation, optimization or personalization; AI can deliver a range of tangible benefits.

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