Overlay onto your existing infrastructure to enable:
Cloud Recording, Self-Service, WFM, Social Media, PCI Compliance and Comprehensive Reporting.
How it Works
Step 1
You have identified a business need.
Step 2
You select the Cirrus Application that meets this need.
Step 3
We deliver it from our Cloud onto your existing infrastructure.
Step 4
Your customers immediately see an improved experience.
Capabilities
Cloud Based Recording
There is no longer a need to purchase and manage expensive call and contact recording equipment. We capture your interactions in the cloud and make these securely accessible to you from any location using any device.
Workforce Management
Providing you with access to the leading Workforce Optimization (WFO) solution on a pay-as-you-use basis, seamlessly integrated into your existing contact center environment.
Customer Self-Service
Enabling you to transform the customer experience with intuitive and intelligent self-service capabilities, defined by your people and hosted and managed in the Cloud by Cirrus.
Reporting & Management Information
Transforming the visibility you have on your operation and enabling you to manage and continually improve what is important, through our unprecedented Cloud based Reporting and MI solution.
Social Media
Allowing you to instantly make social media an integral part of the way you interact with your customers through our Cloud based application that enables you to listen, analyze and interact through social channels.
PCI Compliance
Providing organizations with an efficient and effective way to take payment card details from customers in a fully PCI compliant manner.
The Value Delivered
Rapid Deployment
Cirrus Contact Center Applications are already installed and available from the cloud. This enables our clients to rapidly deploy new capabilities into their contact center.
Reduced Risk & Management
Our applications are proven and provided as a fully managed service. You gain the value that the capabilities offer without the disruptive risk to your business or ongoing management overhead.
Reduce Cost
Through adding capabilities to their contact center from cloud-based, pay-as-you-use services, our clients are able to do much more with less investment and no upfront capital investment.
Improved Customer Experience
By being able to deliver today what your customers expect and deserve, continually improving the customer experience and your operational performance.